Annual Service Contracts
For continued peace of mind after your warranty has expired, we offer Gold and Silver service packages. For NHS Hospitals and care home groups we can offer a bespoke maintenance contract.
The Gold package
This is our most popular and comprehensive package, which includes;
A full service visit to your home by our fully trained engineers, giving a thorough test and inspection of your Nurse Call System and providing you with a certificate of inspection (recommended by most legislative bodies)
- Onsite repair or replace any damaged Courtney-Thorne equipment
- Free staff training session on the use of your Nurse Call System
- Upgrade of Call Manager 4.0 software (where applicable)
- Free replacement of Call Point batteries
- A priority turn-around service on all repairs returned to our factory, with free return postage
- The popular pager exchange scheme at just £85 per pager in exchange for your broken one
- 24 hour technical support helpline direct to our engineers, all year round.
The Silver package
Our Silver package extends your manufacturer's guarantee
- Continued return to factory repair service which includes free return postage
- The popular pager exchange scheme (as above)
- 24 hour technical support helpline direct to our engineers, all year round.
These visits are available for all customers and are quoted on an individual basis. A certificate of inspection is provided for your records.
Repairs - Should customers not wish to participate in our service contract agreements then we offers a rapid turnaround for the repair of equipment.
